Legal
Refund Policy
Refund Policy for Thai Tourist Office services.
1. Nature of Service
Thai Tourist Office is an independent service provider operated by AL Invest Aleksandra Lysik-Michalska, ul. Gdańska 6/48, 84-230 Rumia, Poland, VAT ID: PL5882048080. Thai Tourist Office provides professional application assistance, document review, and submission support for the Thailand Digital Arrival Card (TDAC). This is a service, not a government product. The government TDAC itself is free.
2. When Refunds Are Available
You are eligible for a full refund if: • We fail to submit your application • We make an error that causes rejection • You cancel before we start processing You are eligible for a partial refund if: • You cancel after processing has begun but before submission
3. When Refunds Are Not Available
Refunds are not issued if: Your application was successfully submitted Incorrect information was provided by you Your travel plans change You choose not to travel Immigration authorities refuse entry Because our service work has already been completed.
4. Government Decisions
The final decision to allow entry into Thailand is made solely by Thai immigration authorities. We do not control or guarantee approvals.
5. Processing Time
Approved refunds are processed within 5-10 business days to the original payment method.
6. Chargebacks
Submitting a chargeback instead of contacting support may result in account suspension. Please contact us first so we can resolve the issue.
7. Contact
If you have any questions, please contact us at support@thaitouristoffice.com